If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not Ubatuba Tan to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, Ubatuba Tan is not liable to refund or resend your order, but we will work with you to resolve the situation.
Can I use a P.O BOX in my shipping address?
If you choose a courier service to ship your order your shipping address must be a street address and must contain a mobile phone number so the courier can call you if they need for delivery confirmation. If your order is shipped with regular mail shipping, then it is ok to use a P.O box in your address.