Ubatuba Tan aims to ship all orders within 1 business day from receiving the order. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation. Cancellation emails must be titled ‘Cancel Order’ in the Subject field of the email. Please include your full name and order number in email.
Cancellations not titled in this manner will not be refunded.
If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not Ubatuba Tan to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, Ubatuba Tan is not liable to refund or resend your order, but we will work with you to resolve the situation.
Can I use a P.O BOX in my shipping address?
If you choose a courier service to ship your order your shipping address must be a street address and must contain a mobile phone number so the courier can call you if they need for delivery confirmation. If your order is shipped with regular mail shipping, then it is ok to use a P.O box in your address.
Can I change my shipping address?
All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your change if possible.
Please when you send us the request include in your email: Make sure title is ‘Address Change’ in the Subject field. Include your full name, order number and corrected shipping address in the body of the email. We will try our best to update your details for you before your order is shipped.
Can I return my order and exchange or refund?
Ubatuba Tan will only accept a return, exchange or refund if the products are returned in their original packaging and condition; no refund will be made for products that have been opened or are returned damaged. To return a product please contact firstname.lastname@example.org All shipping costs for returns are the responsibility of the customer.
In the event your order arrives to you damaged, please email us at email@example.com and we will work with you to resolve the issue.